Returns, Refunds and Cancellations

We want you to get exactly what you ordered. If something is wrong, tell us and we'll sort it out with you directly.

Returns

We accept a return or replacement if an item is:

• damaged when it arrives,
• wrong (not the item you ordered), or
• missing from your order.

How to request one

1. Contact us at 0960 448 2826 within 3 days of receiving your order.
2. Give us your order number and a short description of the problem. Photos of the item and its packaging help us resolve it faster.
3. Our staff will arrange the replacement, pickup or refund with you.

Requests made more than 3 days after delivery may not be accepted.

Refunds

Refunds are handled personally by our staff, so we can agree the best option with you. Once we confirm your return or cancellation, we will contact you about the refund amount, method and timing.

Cancellations

To cancel an order, contact us at 0960 448 2826 with your order number.

• If you paid by InstaPay, we will arrange your refund with you.
• If you chose Cash on Delivery, there is nothing to pay.

Contact

Essento, 5 San Vicente Ferrer St., SAV-1, Sucat, Parañaque City, NCR 1715. Mobile: 0960 448 2826.